Returns and Warranty Policy


At our main priority is customer satisfaction. However, it is inevitable that issues with products will arise. See the following for our returns and warranty policy.


Products are supplied with 12 month manufacturer warranty unless otherwise stated.


Important: Contact before returning products.


Faulty Products

  • In the unfortunate event that you receive a faulty product contact Give a detailed fault description and include puchase date or order number. We will supply you with Return Merchandise Authorisation (RMA).
  • After receiving the RMA the customer is to send the product back to us with RMA displayed on exterior of package.

  • Shipping cost to our premises is payable by customer.

  • Ensure you contact prior to sending back any faulty products. This gurantees the processing of your faulty product.

  • It can be arranged for customer to return to product in person. Again contact before returning product.

  • Unofficial software if installed on satellite receivers can void the warranty.

  • We find 99% of faults can be rectified without customer returning the product to us (ie software update, settings etc). This emphasises the importance of contacting before returning a product. Contacting us also allows to check stock and get a replacement ready if fault cannot be easily resolved


Change of Mind

  • On receipt of your product you have 14 days to return the product to for a refund. Note: This does not include shipping fee.

  • Before customer returns the product he/she must get a RMA.

  • Contact with fault description and invoice/order number to receive RMA.

  • Shipping cost to our premises is payable by customer

  • Refunds will only be paid on the same card/account used to place the order.

  • We do not offer full refunds on items bought in error which are not returned in as New Condition. The item must be returned to us unused and still within its original packaging. If the above is adhered to we will refund the cost of the goods including shipping costs but we will not refund the return shipping costs of the goods and if the goods are not in the original packaging or missing parts, there will be a 10 -30% restocking fee.


Damaged in Transit

  • If you receive a product damaged in transit contact within 48hrs. If products are visibly damaged on receipt, sign accordingly on delivery note.